Tuesday, January 13, 2009

A Level Playing Field

We are all equal. Men and women far wiser than I will ever be have written and spoke of that for more than hundreds of years. Much like the concept of gravity, it is indisputable. Having said that, however, it is interesting how in various circumstances of exchange or communication between people of varying rank, that old standby or concept seems to fall by the way side. For instance, take the scenario of the boss who will not speak to or interact with his or her employees simply because they are at a lower level within their organization. Yes, that is rude. Yes, that is unprofessional. And, yes, that is arrogant.

Communication can and does level that playing field. Whether the communication takes place in the form of face-to-face dialog or in writing, it puts the two on the same wave of interaction and forces a mutual acknowledgment that may not have been there before. For as long as the communication lasts, the players are engaged in direct and equal interaction. This, of course, is not to say one of the principles might not act rudely or might not communicate very well, but nevertheless this exchange puts them at literal or virtual eye level. Equality. Begrudging or easily-given respect. These are the seeds of effective and successful communication.

Effective and successful leaders do not shy away from opportunities to communicate with others irregardless of a person's station within an organization. This is simply because communication is one essential element the leaders need to direct and guide others toward helping workers achieve organizational goals and fulfill their own potential. If a so-called leader does what they can to avoid or minimize opportunities to communicate, then perhaps they are ill-suited to hold such a position of responsibility or authority.

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