Representing Others

It is not easy representing others. On the one hand, people elect or select you to represent their perspectives, views, etc. to other publics. At the same time, they also agree for you to be their representative because of your own wealth of knowledge, experience  and perspectives. With such criteria comes built-in conflict. For instance, what happens when the perspective of the representative conflicts with the wishes of those they represent? Such a scenario is not unheard of as often times. By the nature of their role, oft-times the representative is privy to information and insight those they represent may or do not have. Elected officials are a perfect example of this. Public relations practitioners have also been known to find themselves in such a precarious situation.

When this occurs, does the rep put aside his or her views and do what the majority of those they serve want? Or does the rep draw from information they have collected in their position and do what they view to be best? Such a choice is made more difficult as the rep, because of their more extensive knowledge on a subject, may literally know what is best. They are then faced with the dilemma that comes with either following or ignoring their conscience. Either way, someone is unhappy. Ether the rep makes themselves unhappy or upsets those they represent. It is a classic no-win situation and one, understandably, most of wish do our best to avoid.

The question becomes:  what can one do to minimize those times when they are in such a dicey situation? The answer begins with recognizing the obvious: such a dilemma is inevitable; perhaps not something that will occur with much frequency, but to pretend it won't occur at all is foolish. Secondly, representatives need to conduct themselves in as open and transparent manner as possible. When facing a tough call such as this, be open about it. Let everyone know. Generally, openness begets understanding, trust and support. People, generally, empathize with that kind of struggle even when they may disagree with the choice that is ultimately made.